We asked what you think and you told us!
Let's be honest, these are difficult times, these are different times, and hotels such as ourselves have had to find new ways of working and new ways of looking after our guests.
We spent the months we were closed and in lockdown finding these ways, we spent day after day after day working and re-working our standards of operation.
We knew we were going to have to change how we looked after our guests in order to survive this terrible pandemic that has gripped the whole world, we knew whatever we did our only objective was to keep our guests and our team safe, so, 2 months on from our re-opening on 1st August (we chose to remain closed in July to ensure we were ready and fully prepared and we had fully trained all our team) we thought we would see how you think we are doing...
We have bee through our reviews and our guest feedback forms and we have popped some below, we have left them anonymous due to GDPR, but, all the comments below can be verified by checking our reviews on Trip Advisor, Google Reviews, and Trust you.
We are absolutely overwhelmed by your kind words, we share them with the team and we have to say, we are very very proud of each and every one of them and we tell them that every day!
Thank you for your support and we look forward to welcoming you to Lindeth Howe very soon, rest assured we will have a big smile on our faces, even if they are hiding behind a facemask!
"Obviously, a lot of thought and effort has gone into this well done".
"We felt very safe, and the staff was excellent".
"Hand sanitising dispensers well-placed and good signage. Tables were well-placed in the dining room and the staff were well-drilled in serving cutlery and crockery safely and in sanitising tables after use. We actually didn't mind having the room entirely to ourselves for 3 nights and did not miss the lack of servicing the room each day".
"I think you represent a gold standard in this regard".
"Just a thank you for a wonderful break that felt incredibly safe. The country hotel warmth was not lacking anywhere. The food was wonderful. We thoroughly enjoyed our first visit to you and will be back. We appreciate your effort to keep us safe in these difficult times".
"Procedures in place were very effective and most guests adhered to them. Must have been quite difficult to achieve with the layout of the building"
"We were really apprehensive about staying in a hotel but need not have worried, every precaution was taken by the hotel and we felt 100% safe. I Will definitely be back and congratulations to all members of staff".
"You have covered everything. Difficult but you did it".
"You had covered every aspect of protection against the virus so we felt very safe".
"Everything was catered for. Made us feel safe".
"Although a little apprehensive before checking in the measures you have taken were excellent and we felt safe".
"They were good and, whilst hopefully effective, weren't overly intrusive".
"I thought everything was dealt with very professionally and we felt very safe in the hotel surroundings".
"Keep up the good work, it is a thankless task but believe me it was noted and I commend you for that".
"Our rooms were very clean, the service and food were very good also. Under the current climate, could not have been any better, big thanks to the hotel and all its staff for helping to make our weekend a great success".
"Have stayed before but not for some time and of course this time during Covid. The hotel was well prepared with sanitisers, a one-way system where possible. And very clean. The room & bathroom were very nice and spotless".
"All aspects to ensure safety from Covid 90 were excellent including our room "bubble" Facilities and ambiance, even allowing for the safe distancing, were very good Restaurant service was impeccable and the food deserves 3 not 2 AA rosettes congratulation to the chef and also all of the waiting staff who were professional and pleasant in serving us and keeping the tables clean".
"For Mothers Day in March, my daughter gave me a voucher for 2 nights stay. Little did we know what was in store for us all! So 6 months later we thought we would take a well-deserved post-Covid break. We were a bit reluctant, as this was our first venture out. We need not have worried. Lindeth Howe had everything covered. Screens at reception. Use of masks and hand wash all through the hotel. Our room was lovely, well equipped, dog bed and bowls for our Collie.
Reservations were taken for dinner and Breakfast. There was a one-way system throughout. tables were sanitised after use. Food was brought to you. Lots of staff available. Rooms are sanitised at the end of each stay and no one enters your room before you leave. If you want to visit the Lakes and feel safe Linndeth Howe is the place to go. Thank you for making the whole experience an enjoyable and worry-free occasion".
"We have stayed at this hotel many times in the past. This was our first hotel stay post the Covid lockdown in UK. Fully met our expectations. Covid precautions are very good. The room and restaurant are excellent. No hesitation in recommending. As usual the staff were helpful"