Terms & Conditions

Reservation & Cancellation Policy

Price Match

Did you know we will match any legitimate rate for Lindeth Howe on any website that you find? The rate must be from a legitimate source, it must be for the same dates you wish to come and stay, the same package and the same room type, also the same number of guests, also you must be able to tell us where you found the rate and provide proof of the rate, (a screenshot will be fine). Please call us on 015394 45759 for more information. Notification of rate match MUST be provided at the time of booking, no rates will be altered after the time of booking. Terms and Conditions apply.

Should you book with a 3rd party site we cannot guarantee the room type or room number you will be allocated, if you have any special requirements or requests. please contact the hotel directly.

Deposit Payment Information

Whilst most of our breaks do not require a deposit payment, we will need to take a card as a guarantee no matter which booking you make. Should the booking be canceled 72 hours prior to arrival, no charges will be made, however, should the cancellation occur within 72 hours of the arrival time, there will be a charge of 25% of the stay charged, should you neglect to show for your reservation, the full amount will be charged. Please be aware that your cancellation will not be considered accepted until you have received a response from the hotel.

A non-refundable deposit of £50 per adult is required to confirm a booking for a group booking, a booking is called a 'group' if there are more than 4 rooms booked for the same party, these deposits are non-refundable, but we can transfer to another date if prior notice is given, if you do not show for your stay and you have not given us notice of cancellation, the full amount will be charged to the card that was used for the deposit. 

A higher value deposit is required to confirm a function booking this will be discussed with you when you book.

If you are booking bedrooms for a wedding or other event there will be a £50.00 per person deposit required to secure your bedroom.

If you are booking a special offer such as our Big Giveaway or any other advanced purchase rate, full payment will be required at the time of booking and this will be non-refundable and non-transferable, in the event of a gov lockdown, this will be reviewed by the General Manager and their decision will be final.

If you are booking a special break that will require full payment at the time of booking, this will be clearly shown on the website page and the booking engine with the special offer information.

Christmas & New Year breaks will require a £300.00 deposit per room to secure the booking, this is non-refundable and non-transferable. The second payment of another £300.00 is required by the end of September and the final payment is required before 1st December.

No Show Bookings

If you have made a reservation and do not arrive at the hotel for your stay, your booking is called a 'No Show' meaning that you have made a booking for the hotel, but you have not arrived at the hotel and therefore have not checked in. In this situation, the hotel will charge the full amount for the stay to your card. By making the booking and providing us with details on a pre-authorised card, you are giving us permission to take the value for your stay from the card. Please note that if you cancel within 72 hours of arrival there will be no charges made, we send an automated email directly from the booking system (Guestline) one week prior to arrival to remind you of your coming stay, thus providing you with ample opportunity to cancel should you need to.

Cancellation Policy

Should you be in a position to need to cancel your stay with us, we request that you contact the hotel reservations team at the earliest opportunity, this can be done by calling the hotel on +44(0)1539445759 or by emailing them at hotel@lindeth-howe.co.uk. Your booking will not be considered canceled until you have received a reservation cancellation from the hotel. When you make a booking you will be asked for an email address, it is vital that you provide us with the correct email address as that is what will be how the hotel will send you confirmations unless you specifically ask otherwise.

If you have booked your stay with a 3rd party and not with us directly, we are unable to cancel that booking on your behalf and you will need to cancel with the company you booked with. Until you have cancelled with them, your booking will remain in our system and you will be responsible for any payments until we receive confirmation that your booking has been cancelled, we acknowledge all cancellations that come into the hotel and until you receive a cancellation notification from us, you should consider your booking still in place at the hotel.

If you have paid a deposit that is transferable, as a gesture of goodwill we will hold the deposit for a maximum of 3 months in our deposit holding account in order for you to reuse it, after 3 months it will be held by the hotel, no refunds will be made. The same date rules apply, which is the cancelation must be made within 72 hours. In the event of a cancelation within 72 hours the deposit will be held and not transferred.

Holiday Insurance

We would strongly recommend taking out holiday insurance in case of cancellation.

Please also take note of our terms and conditions below and also our Cookie Policy.

Terms and Conditions

Please read these Terms & Conditions carefully.

By using this website and the online booking service you are agreeing to be bound by the Terms & Conditions detailed below which form the basis of your contract with Lindeth Howe.

In the Terms & Conditions set out below “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to Lindeth Howe. Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

Making A Booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Terms & Conditions. When your booking has been made a confirmation will be sent to you via email using the email address that you have supplied, or by post if you request this. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact Lindeth Howe immediately if any of the details are incorrect or incomplete. We will always endeavor to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for any inaccurate information that you have supplied.

Paying For Your Booking

We will ask you to provide credit or debit card details when making a booking. A non-refundable deposit of £50.00 per person is payable when making your booking dependant on which break you book. If a payment is due this will be displayed very clearly in the page on the booking engine. Full payment will be due on departure from the hotel. When booking Golf breaks online, more than 14 days prior to arrival please check the availability of tee times with the hotel soon after making your booking. Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, and drinks are not included in the price of your stay. If you incur any such additional costs you must settle the sum prior to your departure from the hotel should you leave without payment, you agree that the hotel may use the pre-authorised card details to make payment for any outstanding monies owed.

It is your responsibility as the guest to fully check and confirm your departure invoice is correct, including, but not limited to food items, bar drinks, room service, and telephone calls, no amendments will be made after check out and payment made.

Price Changes

Lindeth Howe reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase or decrease your reservation costs price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

Amendments To Your Booking

You should notify us of any amendments to your confirmed booking by telephone or in writing (By post or email to hotel@lindeth-howe.co.uk) as soon as possible. Amendments are subject to availability and those made out of the 7-day cancellation period (see below) may be subject to cancellation charges.

Cancellations

In Order to avoid cancellation and/or non-arrival charges, guests should observe Lindeth Howe’s cancellation policy, which is outlined on the Cancellation Policy information above. In the unlikely event that the hotel is unable to accommodate a confirmed reservation, it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control. We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Terms & Conditions and we cannot be held liable for any expenses, costs, or losses incurred by you as a result of any change or cancellation. If a guest or a member of your party behaves in a way that causes, or is likely to cause, danger, upset, or distress to a third party or to the hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned vacate the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such curtailment.

Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

Third-party suppliers

Elements of your break may include services supplied by third parties (for example golf, sightseeing tours, mountain bike hire etc). Such third-party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third-party Terms and Conditions soon after making a booking if your break includes such items.

Medical Conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please call the hotel direct on 015394 45759 to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provisions for a specific need or needs.

Circumstances Beyond our Control & Complaints.

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, Covid-19 (Coronavirus or any associated outbreaks), fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

Complaints, if you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the duty manager at the hotel as soon as possible during your stay so that all reasonable efforts can be made to rectify the situation. Once you have left the hotel and checked out, we will not be in a position to investigate any concerns you may have had so we will not be able to assist you after your departure.

General Information

Accommodation: As a minimum, all bedrooms feature a private en-suite bathroom or shower room, colour television, tea/coffee making facilities, and direct dial telephone. Virtually all bedrooms feature facilities in addition to those stated above.

Breakfast, Lunch & Dinner: Bed and Breakfast include full, traditional Cumbrian breakfast unless otherwise stated. Dinner, bed, and breakfast include breakfast as outlined above and a meal taken from the standard table d`hote of 1 starter, 1 main course, and 1 dessert per person (supplement prices will apply for a small number of dishes). Dishes ordered which display a supplement are not included in this package and will be charged accordingly. Room-only rates do not include any meals. The dress code for dinner is smart/casual. None of our breaks or meal plans include a lunch offering, however, this can be taken at the hotel at an additional cost.

Checking-in: Your room(s) will normally be available after 3 pm. (This has been temporally amended to 4 pm to accommodate the enhanced cleaning due to the COVID-19 pandemic). If you plan to arrive later than 10 pm please advise the hotel directly by calling 015394 45759.

Check out: Check-out time is 11 am on the day of departure, should you not vacate your room in a timely manner to allow the housekeeping team to turn the room over for the next guests, there will be a charge of £20.00 added to your invoice which will be payable upon departure. If you are unable for any reason to vacate your room by 11 am, please contact reception, they will assist you if they can we can look after bags for you to enable you to wait in the lounges or if you wish to explore the local area.

Hotel Ratings: The hotel is inspected annually, our service, facilities, and overall ambiance determine the quality grading and the number of stars awarded to a property. AA rosettes are awarded by the AA to denote cuisine of a, particularly high standard. Our current rating is 4 stars and 2 rosettes.

Parking: The hotel has an onsite free car park available for residents. If you require a parking space near the door due to mobility issues, please inform us of this at the time of booking, we will then reserve an appropriate space for you, please do not request a space for convenience only, the spaces by the door are limited and we need to ensure they are available for guests with specific needs.

Taxes: All prices include Value Added Tax (VAT) at the current rate.

Tourist attractions: To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to traveling to the hotel or the attraction concerned.

Accuracy of information on this website: Where we endeavor to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

Insurance: It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay. We also recommend you have Holiday Cancellation Insurance Cover.

Our Liability to You

We accept liability for, and totally restricted to, services booked via the Lindeth Howe Website in accordance with the Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

Third-Party Websites and Viruses:
Lindeth Howe cannot be held responsible for the accuracy, content, or availability of information about our hotel that may be found on third-party websites. Neither are we responsible for the content or privacy policies of any third-party websites that have links to or from Lindeth Howe's website. Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited. In the event of the website failing to operate, either in whole or part, due to infections by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

Copyright (c) Lindeth Howe. All rights reserved All copyright and other intellectual property rights in all text, images, sounds and other materials on this site are the property of Lindeth Howe.

No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site. All names, logos, trademarks, service marks, trade dress, and trade names are proprietary to Lindeth Howe and may not be used by anyone for any purpose without prior express written consent. Framing or utilized framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets and take infringement of them seriously. It is illegal to use any robot, spider or other automatic devices, or manual process to monitor or copy the site or the contents or information without our prior express written consent. The use of any such material on any other Web, Internet, intranet, extranet, or other site or computer environment is strictly prohibited. Information on our site is intended for your reference only.

If you have any specific queries you should contact Lindeth Howe direct on 015394 45759. Lindeth Howe nor any party involved in creating, producing, or delivering this site shall be liable for any damages arising out of any access to, use of, or inability to use this site. Copyright (c) 2021 Lindeth Howe. All rights reserved.

For any queries regarding this please contact clare@lindeth-howe.co.uk

Special Offers

Advertised prices are quoted based on a minimum of two adults per room and are subject to the discretion of Lindeth Howe.

COVID-19

We will take all necessary precautions for your and the teams' safety at the hotel. We request you follow all national guidelines including any social distancing and facemask regulations that may be in place at the time of your stay and that you follow all extra guidelines as required. We request you are respectful to our teams at this time.